“Public by default” is the future of professional communication


In snail mail and phone calls, we expect a certain amount of privacy: we suppose that only we and our recipients are aware of the communication, or at least of the meaningful content of the information exchanged. Those technologies were built to allow exactly two people to communicate. The idea of unintended individuals snooping on our business, as mundane as it can be, is repulsive.

As soon as we want to share information more broadly or collaborate with an extended team, though, things get very complicated, very fast. For example, Today, we have to use third-party companies, with dedicated phone numbers and passwords, to make a three-person conference call. Clearly, telephony’s standards were designed around one-to-one communication.

The same goes for good old letters. If you want to send the same letter to several people, you can’t — you have to send several letters, with the same content. Twenty-five years…

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